What is phishing fraud?
Phishing fraud is a common criminal activity whereby fraudsters may try to obtain personal information including full name, email address, home address, shareholding information or registration details. Once fraudsters obtain personal information, they will normally go on to commit identity theft or bank fraud.
The attack typically starts with an email or phone call pretending to be from someone you may know or someone who can assist you. For example, an investor asking you to “verify” or “update” “re-activate” your personal information.
Examples of Phishing
- An email or phone that will explain to you that you need to click on a link which will take you to a fake site that looks exactly like a legitimate one.
- An email that does not contain a link but will instead ask you to fill in a form attached to the email and send it back to the fraudster.
- There may instruction to ask you to click on a link which will then infect your computer with a virus.
I’ve received an email that I think might be fraudulent. How do I know if it’s from Entain?
Fraudsters often copy genuine emails so they might look legitimate at first glance. See below examples of what you should look out for:
- Emails asking for your personal details such as shareholdings, usernames and passwords to accounts or bank details.
- Mistakes in the email content for example fake addresses, or poor spelling, grammar and punctuation.
- Being required to act immediately. Fraudsters will attempt to push people into acting before thinking carefully.
- Emails with incorrect details or where the sender doesn’t know your name. For example, it may be addressed ‘dear valued investor’.
- Links that don’t go anywhere they say they’re going. If you hover over the link the URL should then appear on the screen, so you can see it and check. Don’t click on it.
- Anything that looks suspicious or too good to be true.
Entain will never contact you to ask for your investment details via email. This mean if you receive an email requesting you to complete a form to update this, you’ll know it’s not from us.
Avoid phishing scams
If you’re not sure whether an email is fraudulent or not you can take some precautions.
- Don't click on any links you're not sure about and then enter personal details.
- Make sure your spam filter is switched on.
- Have up-to-date anti-virus software on your computer.
- When you do enter your personal details online check to make sure the website is secure.
You can forward any suspicious emails that look to be from Entain to email@example.com and we’ll look into it for you.
If you’re concerned you may have given fraudsters access to your personal details regarding Entain investment details, contact us immediately.
Entain works hard to protect our investors against all types of fraud so you’ll be better placed to keep your personal details safe.